Help Center – FAQs for Venue Providers

You’d like to present your venue on PLACCES and want to know how to set up your profile in the best possible way, receive inquiries, and increase your visibility?

General information about PLACCES

Who is PLACCES created for?
PLACCES is the platform for everyone who wants to present their venue professionally and market it directly to people interested in events – whether it’s an event location, conference room, seminar room, coworking space, party room, restaurant, club, outdoor area or sports venue. Whether you’re an owner, operator or agency, PLACCES puts you in front of exactly the audience that is actively searching for the right spaces for their events.
What does PLACCES cost for listing your venue?

Registration and creating your provider profile are free of charge. With the Free Package, you can permanently publish one location and one exposé with up to three images free of charge.

For more exposés, images, videos and enhanced presentation options, the Premium Package is available from €49.90/month.

The Premium Package gives you greater visibility, additional features and the option to add further locations – each including 5 additional exposés per location. You can find an overview of all features and prices here: View PLACCES packages

What benefits do I have as a vendor on PLACCES?

- High visibility among an active target audience
- Free basic listing available
- Presentation in both German and English
- Commission-free referrals
- Automatic placement on the interactive location map
- Direct contact with potential clients via a qualified inquiry form
- Time savings through structured, meaningful inquiries
- Easy management of your listings in the provider area
- Support from the PLACCES team with setup and optimization

PLACCES showcases event venues not only across Germany but also at international locations – perfect if your venue attracts guests from both Germany and abroad.

 

Registration & Profile Management

How do I register as a provider?

Registration is quick and free: Go to Offer a location, create a user account, and then set up your provider profile. After that, you can immediately create your first location and exposé.

Why do I have to create the site and the exposé separately?

Your site contains general information about your venue or company,
for example the address, contact person, and contact details.
The exposé describes the specific room or area you are renting out (e.g. hall, loft,
seminar room, or garden area).


This way, you can present several rooms individually at one site – for example as a
wedding venue, business space, conference area, or event space with rooftop terrace.
Features such as “by the water”, “central location at Ostbahnhof”, or “with good
transport connections” also help you position your location more precisely.
This separation not only makes everything clearer, but also improves your
visibility on Google and in the PLACCES search.

How do I manage my location profile?

After logging in, you can enter all important information about your location in the provider area: title, description, address, amenities, catering options, image galleries, videos, and pricing details. Make sure to keep your profile up to date – you can add and highlight seasonal offers, specials, or events at any time. 

The more complete and up to date your profile is, the easier it is for users to find your location.

How can I optimize my location to receive more inquiries?

Use plenty of meaningful images, a clear description, and precise details about your amenities. Also describe your images with relevant keywords – this helps them get found more easily in search engines. Use relevant search terms that describe your location accurately – for example, “event venue in Berlin Mitte,” “seminar room in Hamburg Altona,” “wedding venue in Munich Schwabing,” or “loft location in Cologne Ehrenfeld.” 

 

Such regional details help you get found more easily in search engines and on PLACCES. The more precisely you describe your location and site, the easier it is for users to find exactly what they are looking for – and the more suitable inquiries you will receive.

Exposé Creation & Lanaguages

In which languages can I create my exposé?

PLACCES supports German and English. 

This way, you can also reach international event planners, companies, and agencies who are looking for locations in Germany. Tip: Create your exposé in English as well so it is visible and easy to understand for international users. 

 

PLACCES presents locations across Germany and internationally – ideal if your location attracts guests from both Germany and abroad.

Can PLACCES create the listing for me?

No time to create your listing yourself? We’ll take care of it for you – including text and structure. Let us create your listing

One-time fee: €29.90 per listing.

Inquiries & Bookings

How do I receive inquiries via PLACCES?
As soon as a user submits an inquiry via the form, you receive an email directly from the requester with all details from the qualified contact form. This allows you to respond to the inquiry quickly and in a targeted way.
Are inquiries binding?
No, all inquiries made via PLACCES are non-binding. You decide whether you want to submit an offer or decline the request.
How quickly should I respond to inquiries?
Speed matters — many users contact several venues at the same time. Ideally, respond within 24 to 48 hours to increase your chances of securing a booking. Please reply to every inquiry, even if you have to decline — this ensures transparency, leaves a professional impression, and strengthens the PLACCES community.
How does the payment work?
Payment is handled directly between you and the customer. PLACCES provides the platform but does not charge any commission on bookings.
How should I handle cancellations?
Cancellations are handled directly between you and the customer. PLACCES is not involved in the payment process; your own cancellation policies apply.

Support, Duration & Map

How is my venue displayed on the map?
PLACCES automatically displays all published venues on an interactive map. This increases your visibility and helps interested users discover venues in their area more quickly.
How long does my contract run?
The paid packages have a fixed term of 12 months in the first year. After that, your contract is automatically extended by 3 months at a time, but you can cancel it at any time with effect at the end of the term. All details regarding terms, prices, and cancellation periods can be found transparently in the provider area or in the plan overview.
I didn’t receive a notification about an inquiry – what should I do?
Please check your spam folder and make sure the email address in your account is up to date. If the problem persists, please contact our support team.
How can I change my login details?
After logging in, you can update your password, email address, and other details at any time under My Profile.
How can I delete my account?
If you would like to delete your account, simply send us a message via the contact form or by email to service@placces.de. We will delete your account and confirm this to you by email.
How secure is my data with PLACCES?
We comply with all requirements of the General Data Protection Regulation (GDPR) and store your information securely in our systems. It is used exclusively for marketing your venue – your data is not passed on to third parties.

Still have questions about listing your venue?

Feel free to contact us anytime.

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